Shipping policy

Shipping Policy

Processing Time

Orders are processed within 2 business days. Custom and personalized items may require additional time for preparation.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times depend on your location and selected shipping method:

Region	Standard Shipping	Express Shipping
Domestic (Australia)	3–4 business days	1–2 business days
International	5–7 business days	2–4 business days

Please note that delivery delays can occasionally occur due to external factors beyond our control.

Shipping Methods & Carriers

We ship all orders via SANDLE to ensure reliable and timely delivery. Tracking details will be provided once your order has been dispatched.

Order Tracking

Once your order has shipped, you’ll receive a confirmation email with a tracking number and instructions on how to track your package.

Damages & Lost Packages

We take great care in packaging our items to ensure safe delivery. However, if your item arrives damaged, defective, or is lost in transit, please contact us immediately at sl.ceramics.art@gmail.com so we can resolve the issue.

International Shipping

We ship globally! However, international orders may be subject to customs duties, taxes, or import fees, which are the buyer's responsibility. Please check with your local customs office for more details.

Returns & Refunds

For details on returning an item, please refer to our Return & Refund Policy.